Chief of Staff

New York City | Full-time | On-site in SoHo, five days per week

Reports to the CEO and works directly with the founding team

ABOUT HELIOS

Helios is building a new kind of company to solve America’s hardest problems, starting with the government interaction layer.

Government shapes every consequential market, but the infrastructure connecting public institutions and private organizations remains fragmented, manual, and difficult to navigate. Helios is rebuilding that layer.

Our core platform, Proxi, gives organizations the intelligence they need to understand what government is doing, why it matters, and what to do next. From that foundation, we design and deploy secure, mission-specific systems for government agencies, enterprises, and institutions operating in complex and highly regulated environments.

We bring together frontier AI, deep public-sector expertise, and forward-deployed execution. Our team includes leaders and builders from the White House, U.S. Department of State, Datadog, and Microsoft. We are backed by leading institutional investors and trusted by organizations working on high-stakes problems across government and industry.

THE ROLE

We are hiring a Chief of Staff to serve as the operating connective tissue across Helios. This person will work directly with the founders and across the company to turn priorities into execution, keep teams aligned, and ensure that important work reaches completion.

This is a hands-on operating role, not a strategy-only position. On any given day, you may move a customer implementation forward, prepare an investor update, run a cross-functional operating review, improve an internal process, conduct market research, help coordinate a hire, or make sure a critical follow-up happens on time. You should be equally comfortable moving between strategic questions and tactical execution.

The right person is highly organized, responsive, resourceful, and calm under pressure. You create clarity in fast-moving environments, communicate with strong judgment, and take personal responsibility for making sure nothing falls through the cracks.

WHAT YOU WILL OWN

Daily Operations and Execution

Translate founder and company priorities into clear workstreams, owners, deadlines, and operating plans.

Enhance the company’s operating cadence, including priority reviews, project tracking, decision capture, and follow-through.

Support multiple concurrent initiatives across product, customers, commercial efforts, hiring, finance, and external engagements.

Identify gaps before they become problems, surface risks early, and step in directly when an initiative needs additional ownership.

Build lightweight systems and processes that improve visibility, accountability, and execution without creating unnecessary bureaucracy.

Maintain a clear source of truth for company priorities, commitments, owners, and deadlines.

Customer Success

Support onboarding, implementation, adoption, and ongoing success for strategic customers.

Coordinate internal owners around customer commitments, product requests, deliverables, renewals, and expansion opportunities.

Maintain a clear view of customer health, open issues, upcoming milestones, and next actions.

Capture customer feedback and translate it into actionable input for the founders, product team, and broader company.

Ensure customer communications are timely, polished, and followed through to resolution.

Step into customer-facing work when additional coordination, research, or execution is required.

Commercial Operations, Pipeline, and Research

Support pipeline management by maintaining accurate stages, owners, next steps, and follow-up dates across commercial opportunities.

Prepare for pipeline reviews and ensure important opportunities continue moving between meetings.

Conduct rapid market, customer, policy, procurement, and competitive research when the company needs a clear answer quickly.

Support account planning, partnership development, and the creation of targeted customer and market materials.