We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.

We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.

We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly.

Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.

We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀

⛩️ Our Principles

Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1:

💙 Care deeply

🏋️‍♀️ Work hard

🤝 Be your word

💬 Trust in radical truth and transparency

🚀 Do your life's best work

🥳 Find the fun

Read more about our principles and our "why" in the Healthtech-1 Handbook.

The role

We're hiring a Senior Product Designer to work directly with our CEO to own the design of the Bookable Navigator Inbox: this is the place where GP practice teams receive, triage and act on every patient request. It's used all day by receptionists, care navigators and clinicians, and every rough edge costs them precious time with patients.

This is for a designer who has spent 5+ years shipping within fast-paced product teams and is looking for the next level up in their career. You'll have a lot of ownership, be expected to stay close to users, and work closely with engineering. If you are hungry, want to work hard, and want a role of a lifetime, we'd love to hear from you.

What you'll do

Get close to users

Talk to practice staff regularly: run interviews, sit in on real shifts, and watch how the Inbox gets used

Research and scope product tickets before they reach engineering, so we build the right thing

Become the user: dogfood the product until you know its friction better than anyone

Use data

Dig into product metrics to find where people get stuck, then turn that into design work

Measure whether what you shipped actually made things better

Design and ship

Take ideas from scrappy MVP through to polished, high-fidelity design

Make things simple, beautiful and usable, for people working under real time pressure

Work side by side with engineers, from first sketch to what goes live

Use AI tools like Claude every day to research, prototype and move faster

About you

You've cut your teeth on at least two great products, shipped and used by real people

You've worked in a product team, and you've worked at a startup

You're obsessed with UI and think about design constantly, down to the spacing on a button

You're excited about talking to users and getting close to the problem

You have the fire to improve: you seek out feedback and want to get much better quickly

You're comfortable with numbers and can make a case from data

You already use AI tools in your workflow

Bonus: the best candidates will think like a product manager. You ask why before how, can scope a problem down to what matters, and have opinions about what to build next. We'll explore this in the interview process.

Progression

As AI changes how software gets built, the line between design and product is blurring, and this role sits right on the edges. You'll start owning the Inbox experience, and grow towards owning product decisions end to end.