We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible 💙

The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.

We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.

We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly.

Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.

We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀

⛩️ Our Principles

Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1:

💙 Care deeply

🏋️‍♀️ Work hard

🤝 Be your word

💬 Trust in radical truth and transparency

🚀 Do your life's best work

🥳 Find the fun

Read more about our principles and our "why" in the Healthtech-1 Handbook.

🎯 Goal expectations

As our GTM Operations Associate, you’ll own the tooling and data that let’s Healthtech-1 scale across the NHS.

You’ll work closely across the GTM teams, owning performance and revenue reporting, turning our CRM into a source of truth, and building internal tooling to help the team move faster.

This is an exciting and varied IC role for analytical operators who want exposure to the entire GTM org. One week you might be rolling up your sleeves with the growth team, to be one or two steps ahead in identifying what the team need to hit their targets, and building internal tooling with AI to support the team. The next week you might be deep in the data, bringing company-wide data sources together to aide growth strategy planning e.g. identifying high demand areas in our marketplace, where we need to increase supply.

Objective 1: Keep systems and data running at a high standard

You will own and maintain Attio (our CRM), including its infrastructure, workflows and data hygiene across accounts and products. You will also own all our GTM tooling (e.g. Aircall, Calendly, Granola) and keep them running and improving. You will build a lot of tooling yourself using AI (e.g. dashboard, maps). You will run practice enrichment and data scraping pipelines so our customer data stays current and usable.

Objective 2: Give the team and leadership clear visibility

You will build and maintain dashboards tracking company growth, cycle targets and product adoption. You will own reporting on practice numbers and growth trends. You will maintain tracking so leadership always has clear visibility on where deals are at.

Objective 3: Enable the growth team to sell more

The Growth team are your customer. You will build and maintain quality lead lists for AEs. You will support AEs with operational queries, targets and tooling. You will build automations and workflow improvements that save the team time. You will help new growth hires ramp faster.

⚠️ This role is not for everyone

This is a high-ownership, high-expectation role. You'll be working in a fast-moving healthtech environment where accuracy, speed, and proactivity all matter at the same time.

You probably won't enjoy this role if you:

Prefer to be told what to do over figuring out what to do

Treat ops as a support function rather than a growth lever

Aren't comfortable getting your hands dirty with data