Process Consultant

General Purpose Consulting is looking for a Process Consultant to help organizations identify where AI can improve how their teams work and turn those opportunities into practical, adopted solutions.

This is a client-facing consulting role at the intersection of business process, AI, facilitation, and change management. You will lead discovery conversations, facilitate AI Workshops, analyze workflows, identify and quantify AI opportunities, develop executive-level recommendations, and help clients implement new ways of working.

This is not a consulting role where the work ends with a presentation. We care about whether the recommendation actually gets implemented and whether the client's team works differently as a result.

What You'll Do

Lead Client Discovery

You'll interview executives, department leaders, and individual contributors to understand how work actually gets done.

You'll:

Map business processes from roles and tasks down to individual workflow steps

Identify bottlenecks, repetitive work, manual processes, and operational friction

Quantify problems in terms of time, cost, frequency, errors, or business impact

Identify opportunities where AI, automation, or workflow redesign could meaningfully improve performance

Connect recommendations directly to evidence gathered during discovery

Facilitate AI Workshops

You'll prepare for and lead AI Workshops with client teams of varying levels of AI experience.

You'll:

Conduct pre-workshop discovery

Develop agendas, exercises, examples, and participant materials

Teach practical AI concepts to non-technical audiences

Facilitate exercises and group discussions

Adapt your approach based on the audience's AI maturity

Identify client-specific AI opportunities during the Workshop

Turn Workshop findings into clear recommendations and next steps

Conduct Workflow Assessments

You'll own Workflow Assessments from kickoff through executive readout.

You'll:

Conduct structured stakeholder interviews

Document current-state workflows

Identify and quantify workflow pain points

Evaluate opportunities based on impact, effort, risk, and implementation complexity

Design future-state workflows

Develop polished, evidence-backed recommendations

Present findings to executives and operational leaders

Explain both what we recommend and what we deliberately do not recommend

Every recommendation should be traceable to something we learned from the client. Generic AI advice is not good enough.

Drive AI Adoption

Our work does not stop once an opportunity has been identified.

You'll help clients move from recommendation to implementation by:

Prioritizing AI opportunities and adoption roadmaps

Translating business requirements for technical teams

Coordinating with GPC engineers

Leading recurring client meetings

Tracking implementation progress

Identifying blockers, risks, and decisions

Developing training and enablement resources

Supporting organizational change

Verifying that deployed solutions are actually being used

Own the Client Experience

As you ramp into the role, you should be able to independently lead your engagements without needing senior leadership in every client conversation.

You'll be responsible for:

Leading client meetings confidently

Communicating project status, risks, blockers, and decisions

Providing clear written follow-up

Managing timelines and expectations

Identifying potential scope changes before work begins

Presenting recommendations to both executive and operational audiences

Build, Sharpen, Scale

Every engagement should make our consulting system better.

When you develop a better question, prompt, framework, workshop exercise, checklist, or delivery method, you'll turn it into something the rest of the team can reuse.

You'll contribute to our:

Consulting frameworks

AI skills and prompts

Workshop modules

Interview guides

Assessment methodologies

Templates

SOPs

Internal training resources

What We're Looking For

You should have:

Strong business-process discovery and analytical skills

Excellent interviewing and active listening abilities