We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

Quality: conversations that feel authentic and on-brand.

Experience: effortless shopping from chat to checkout.

Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

At Gorgias, we are revolutionizing customer service for ecommerce businesses. Our Customer Success team ensures clients realize measurable value from our platform by driving product adoption, automation maturity, and long-term operational impact.

We partner with leading ecommerce brands to optimize their support operations, implement AI-powered workflows, and unlock scalable growth.

As an Enterprise AI Solution Manager (Named Accounts), you’ll own a portfolio of our most strategic and complex customers. You’ll manage ~40 accounts, including a subset of highly complex ones, and act as a senior partner across business, operations, and technical strategy.

What You’ll Do

As an Enterprise AI Solutions Manager, you will:

Customer Partnership & Account Management

Own a portfolio of ~40 enterprise customers, including ~10 high-complexity accounts

Build relationships with senior stakeholders and decision-makers

Lead QBRs and long-term account planning tied to business outcomes

Navigate complex customer environments with multiple stakeholders

Product Adoption & Optimization

Drive advanced adoption of AI, automation, and integrations

Guide customers through complex implementations and custom workflows

Act as a strategic advisor on scaling support operations

Help customers move toward more efficient and automated setups

Customer Health & Risk Management

Own retention for high-value accounts

Identify risks early and drive recovery plans

Partner with Sales on expansion opportunities

Operational Excellence & AI Enablement

Operate with a high level of autonomy, managing your portfolio with clear prioritization and focus on impact

Use AI and internal tools to improve both customer workflows and your own efficiency

Identify patterns across accounts and contribute to improving team playbooks and best practices

Bring structure to ambiguous situations and create scalable solutions for complex customer needs

Cross-Functional Collaboration

Partner with Sales, Product, and Support teams to drive customer outcomes

Lead coordination across teams for complex accounts and escalations

Surface insights that shape product direction and strategy

Who You Are

5+ years in Customer Success, Implementation, Consulting, or similar

Experience managing complex enterprise customers

Strong project management and problem-solving skills

Comfortable operating both strategically and hands-on

Able to influence stakeholders and drive outcomes without authority

Curious, structured, and highly ownership-driven

Experience with ecommerce or support operations is a strong plus

Passionate about technology, automation, and the future of AI in customer support

Motivated to continuously learn, improve, and contribute to a growing team environment

AI at Gorgias

At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.