If you've been looking to join a fast-growing startup with a bold vision, exciting challenges and the opportunity to make a genuine difference in the world, you've found the right place.

Backed by General Catalyst, the investors behind companies like Stripe and Airbnb, we're building something extraordinary.

Our Mission 🌎

At Goodstack, our mission is to revolutionize how the world does good. We envision a world where doing good is built into everything we do.

As a fast-growing, AI-native social impact startup, we're building the technology and infrastructure that connects businesses and good causes, making it easier to give, grow and create meaningful impact at scale.

We do this in two ways

Goodstack for Business helps some of the world's leading companies power their social impact programmes.

Goodstack for Causes helps nonprofits access the funding, technology and resources they need to thrive.

And we're already making a difference

$11 billion in donations facilitated since 2022.

Over 13 million mission-driven organisations in the world's largest verified database.

500,000+ nonprofits on our platform, with thousands more joining every week.

Trusted by global companies including Google, Microsoft, Anthropic, Open AI, Canva, TikTok and Airbnb, alongside nonprofits such as the Red Cross, Cancer Research UK and Oxfam.

What We're Building Next 🚀

We're entering an exciting new chapter: evolving beyond software into an AI-native business that delivers meaningful outcomes for businesses and nonprofits worldwide.

By combining AI, automation and human expertise, we're building a future where companies can manage global giving programmes more seamlessly, and nonprofits can access funding faster and more efficiently.

Our ambition is bold, and the challenges are complex. We're looking for curious, ambitious and AI-native thinkers who take ownership, challenge assumptions and use technology creatively to solve meaningful problems.

That's where you come in 🫵

Join us as a Customer Success Manager (North America)!

We’re hiring a Customer Success Manager to own the post-launch relationship with our enterprise customers and ensure they adopt, scale, and renew year after year.

You will become the primary day-to-day partner once the customer is live. You’ll drive adoption and engagement, manage operational requests and escalations, and ensure customers consistently realize value from Goodstack.

You will also own renewals and upsells within the existing product footprint – including improving commercial terms, expanding usage, and growing geographic coverage. When there is whitespace for new products, you’ll qualify the opportunity and bring in the Account Executive to run the cross-sell process.

You’ll work closely with Implementation (during handover), Solutions (when technical depth is required), and RevOps (to keep reporting, customer health, and forecasting disciplined). You’ll operate with clarity and control – reducing noise for customers while increasing value over time.

As a Customer Success Manager, your mission will be to

Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence.

Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction.

Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident.

Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close.

Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered.

Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale.

Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value.

Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership.