About us

Gismart is a value-driven mobile app developer with a strong presence in the Health & Wellness, Utilities, and Music app markets. We have achieved a significant milestone of over 1 billion downloads worldwide, taking a step toward our mission of cultivating the well-being of people worldwide. With headquarters in London, UK, Gismart is a dynamic global company with a reach extending across Europe and far beyond. Our determined team comprises over 400 individuals who bring diversity, creativity, innovation, and relentless drive to the company. Gismart unites professionals from diverse backgrounds in entertainment, music, and tech, allowing us to play to each other’s strengths and succeed as a team.

Our mission

Become a stepping stone on our customers’ journeys of self-improvement.

Our values

Deliver what matters

Respect and support others

Initiate and own

Voiceopenly

Execute with quality

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you. We provide exciting career opportunities, a supportive workplace culture, and the chance to contribute to a team that is making a tangible impact. For more information on Gismart, visit gismart.com.

Responsibilities

Daily operations

Monitor and assign incoming tickets, ensuring proper prioritization

Promptly detect and report incidents; take ownership of raised issues

Lead weekly team syncs and product training sessions

Manage schedules, capacity, extra shifts, and substitutes

Handle escalations and complex customer issues

Optimize queue management using Zendesk triggers and automations

People management

Lead and mentor a team of 5–10 support agents by providing clear direction and continuous feedback

Conduct regular 1:1s and performance reviews

Initiate and oversee performance improvement plans

Reporting

Track weekly performance and ensure KPI compliance

Collect and share product feedback with product teams

Collaborate with the Support Team Lead to analyze results and propose improvements

Requirements

Advanced English proficiency (C1—C2) in both writing and speaking

Strong expertise in Zendesk, including triggers, tags, macros, and SLA settings

Experience with payment platforms (e.g., PayPal, Stripe)

Proven track record of managing teams of 5+ support agents, including mentoring, shift and capacity planning, and feedback delivery

Experience with Google Sheets: building formulas, graphs, and structured data sets

Strong analytical skills using Zendesk Explore, with occasional use of Amplitude and Tableau

Would be a plus

Experience with Jira, Confluence, or Asana

Understanding of mobile app functionality, including versions, updates, and device compatibility

Knowledge of subscription models, including renewals, refunds, and invoicing

Employee Benefits

Remote-First Culture: Our team is diverse and extensive, just like our product portfolio. We provide a flexible working schedule and let you work anywhere in the world, either remotely or in one of our corporate hubs.

Сoworking Compensation: We provide 50% compensation for coworking spaces worldwide to make sure that everyone has a comfortable and inspiring workspace.

Public Holidays Policy: Gismart observes public holidays based on the Ukrainian or Polish holiday calendars. Employees working in other locations are entitled to 12 public holidays per year

100% Sick Leave Compensation

Mental and Physical Health: To help you stay happy and healthy, Gismart will partially cover your medical insurance, sports activities, therapy costs.

Personal Equipment Policy: Of course, we’ll provide you with all the equipment you need or cover the maintenance cost for your own tools.

Personal Learning and Development: We love to see you learn and grow, so Gismart will cover 70% of your professional development courses. We’ll also pay for 100% of corporate English courses.

Time-Off Policy: Every employee gets 18 working days of paid vacation and 3 personal days per year, with an extra day added for each year at Gismart.