Skip to content
Gainsight

Cloud Security Operations Engineer

MEX - RemoteRemote · region unclear
FullTime · G&A
POSTED 29 OCTVERIFIED 49M AGO
Apply Ask
Open for
5d
since 29 Oct
H-1B · FY26
1
certified LCAs
Hiring · 30d
19
0 net · open roles
AWSGCPAzureDocker

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Cloud Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response & Threat. This role is a remote role based in Mexico.

In this role, you’ll play a key role in strengthening our cloud detection and response practice by defending multi-cloud environments, building cloud detection coverage, leading incident investigations, and developing the tooling and processes that make the team more effective. This is a great opportunity for someone who thrives in a complex enterprise environment and enjoys working cross-functionally with teams like engineering and technical and non-technical stakeholders. The ideal candidate brings strong skills in cloud security operations, incident response, and SIEM detection engineering.

What You'll Do:

Triage and investigate alerts end-to-end across cloud-native tooling (GuardDuty, Sentinel, Security Command Center), determining severity and scope and closing with documented findings

Detect and respond to cloud-specific threats, including identity compromise, privilege escalation, access key and token abuse, misconfiguration exploitation, and data exfiltration from cloud storage

Build detections on cloud audit logs (CloudTrail, Azure Activity and Entra ID logs, GCP Cloud Audit Logs), network flow logs, and container and workload telemetry

Run proactive threat hunts using ATT&CK-aligned methods, including the Cloud and Containers matrices, to surface attacker activity that automated detection has missed

Build automation for cloud containment actions, such as credential revocation, instance isolation, and policy quarantine

Lead incident response from scoping and containment through post-incident review, performing forensics across cloud, host, network, and memory, and reporting clearly to technical and non-technical stakeholders

Build, tune, and maintain SIEM correlation rules and Sigma-based detection-as-code pipelines that reduce noise and improve signal quality

Own the health and reliability of the SecOps tooling estate, including SIEM, EDR, SOAR, and log ingestion pipelines, with responsibility for coverage, integration uptime, and vendor escalation

Participate in the on-call rotation, maintain operational runbooks, and contribute to red and purple team exercises

This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For:

4+ years in security engineering, SOC operations (T2/T3), or incident response within a complex enterprise environment, including 3+ years defending production cloud workloads

Bachelors Degree (or equivalent experience) and/or 5 years of related experience

Strong knowledge of cloud security architecture and telemetry in at least one major provider (AWS, Azure, or GCP), including the log sources needed for effective detection and investigation

Deep understanding of cloud IAM and identity-based attack paths, such as role assumption abuse, federation weaknesses, and long-lived credential compromise

Hands-on experience investigating real cloud incidents using native cloud logs and forensic acquisition methods

Experience with cloud-native threat detection services and with ingesting and normalizing cloud logs in a SIEM

Source · GainsightFirst seen 2 NovOriginal ↗