About Foundation Health

Foundation Health is an AI operating system for pharmacy - built by a team who lived the problem firsthand, not one that came to healthcare from the outside. Every day, prior authorizations delay prescriptions, pharmacists lose hours to paperwork instead of patients, and prescriptions slip through the cracks between health systems. We believe thoughtfully applied AI can finally change that - deep, integrated infrastructure that streamlines how care is coordinated, purpose-built for the complexity of specialty pharmacy.

We're building toward a world where pharmacy teams spend their time on patients, not paperwork - where AI handles the routine so clinicians can focus on what only humans can do. Getting there takes the right people. We're looking for curious, ambitious folks who want to help solve healthcare's hardest problems - for our patients, our partners, and each other.

The Role

As a Pharmacy Operations Specialist (PharmD), you will support health system customers through every stage of their journey with our AI-powered digital pharmacy platform - from kickoff and go-live through long-term adoption and growth. You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence. Once customers are live, you'll shift into a customer success motion helping drive adoption and identifying opportunities to maximize value/ROI for our health system customers.

This role is ideal for a PharmD who has worked for a health system pharmacy in infusion strategy, operations, and/or services, home infusion, and/or ambulatory infusion. You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.

What you'll do

Implementation Support

Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization

Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan

Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols

Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live

Participate in customer onsites, virtual meetings, and calls

Help prepare customer-facing materials including training guides, onboarding documentation, and go-live checklists

Serve as the voice of the customer internally, channeling implementation feedback and insights to the Product team to inform the roadmap

Post-Go-Live Support

Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership

Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement

Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals

Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities

Help identify and pursue expansion opportunities - including additional use cases, user growth, and new departmental adoption - in partnership with the Sales, Customer Success, and Account Management teams

Serve as the voice of the customer internally, channeling post-go-live feedback and insights to the Product team to inform the roadmap

Cross-Functional Collaboration & Process Improvement

Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests

Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks

Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices