Senior Lifecycle Marketing Manager
About Us
Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.
The Opportunity
We're looking for a Lifecycle Marketing Sr. Manager to build and scale the customer journeys that power Fireworks' growth engine across both product-led and sales-led motions.
This isn't a traditional CRM or email marketing role. It's a strategic growth role focused on delivering the right message, to the right audience, at the right time—whether they're a prospective buyer, self-serve developer, or enterprise customer.
You'll own the strategy and execution of personalized lifecycle experiences across email, in-product messaging, web, AI-powered touchpoints, and sales- and customer success-enabled programs. Working closely with Product, Growth Marketing, Product Marketing, Sales, Customer Success, Engineering, and Data, you'll build intelligent customer journeys that nurture prospects, accelerate product adoption, deepen customer engagement, and drive long-term retention and expansion.
You'll define how Fireworks communicate throughout the customer lifecycle using behavioral data, product usage, account insights, experimentation, and automation to create experiences that feel timely, relevant, and personalized. You'll also build lifecycle systems that continuously improve through AI, customer behavior, and experimentation.
This is a foundational opportunity to build Lifecycle Marketing from the ground up at one of the fastest-growing AI infrastructure companies.
What You'll Be Doing
Own the Lifecycle Strategy
Design and own Fireworks' lifecycle strategy across the entire customer journey—from lead nurture and onboarding through activation, adoption, retention, expansion, and advocacy.
Build scalable lifecycle programs that accelerate pipeline, improve customer engagement, and drive long-term product adoption and revenue growth.
Develop lifecycle frameworks that support both self-serve (PLG) and enterprise (SLG) customer journeys.
Build Demand Generation & Customer Journeys
Build and optimize always-on nurture programs for net-new prospects, marketing-qualified leads, remarketable audiences, product users, and existing customers.
Create personalized experiences across email, in-product messaging, web, onboarding, product announcements, customer education, and AI-powered touchpoints.
Develop lifecycle messaging and content that is timely, relevant, and personalized based on where customers are in their journey.
Partner closely with Product, Sales, Customer Success, and Growth Marketing to deliver the right message through the right channel based on customer behavior, buying stage, product usage, and account signals.
Drive Pipeline, Adoption & Expansion
Build lifecycle programs that help prospects and customers:
Nurture remarketable audiences into qualified pipeline
Re-engage inactive leads and dormant accounts
Successfully onboard new users
Reach activation milestones faster
Discover new models and platform capabilities
Increase product usage and consumption
Adopt additional products and features
Support enterprise sales and expansion opportunities
Improve retention and long-term customer value
Execute GTM & Customer Communications
Own lifecycle communications supporting product launches, feature releases, GTM campaigns, customer announcements, and other high-impact business moments.
Partner with Product Marketing and Product teams to ensure messaging is timely, coordinated, and aligned across customer touchpoints.