Lead Paralegal

About Finch

Our mission is to make justice radically more accessible to every American household.

We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.

Explore life at Finch for more.

This Role

Lead Paralegals own attorney relationships, client communications, and the smooth progression of cases from sign-up to resolution. You’ll be the primary point of contact for both firms and clients, coordinating with the broader Legal Ops team to keep every case moving efficiently while ensuring the client experience is exceptional. You’ll provide regular updates, anticipate and remove bottlenecks, and ensure attorneys always have case information a their fingertips.

You Will

Serve as the primary liaison between Finch, attorneys, and clients

Maintain proactive communication with clients throughout treatment and the case lifecycle

Provide detailed case status reports and updates to attorneys and firms

Work with case managers, intake specialists, and demand reviewers to coordinate case progress

Identify and resolve delays or issues before they affect outcomes

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You

Have 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work

Are bilingual in Spanish and English (preferred)

Are highly organized, detail-oriented, and proactive in communication

Can build trust quickly with attorneys and clients alike

Understand the importance of both client experience and case velocity

Are able to work Central hours (CST) hours to support client needs

Compensation

$85,000 – $125,000 annual salary + equity

Additional benefits include

100% coverage for health, dental, and vision

401(k) retirement plan

In-office snacks, drinks, and daily team lunch and dinners

Flexible PTO (we trust you to take the time you need)