About Feathery

Feathery is the AI operating system for financial institutions. With hundreds of clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation. Industry leaders like Tokio Marine, Sequoia Financial, and Cerity Partners run their client-facing workflows on Feathery, from onboarding and risk assessment to reconciling systems and generating proposals and reports.

At the center of it all is Robin, our AI operations assistant. Robin scans client documents, configures and deploys workflows, assists users in their day-to-day work, takes notes during meetings, and supports a growing range of operational tasks across the client lifecycle.

We're building a future where financial operations shift from paperwork, manual data entry, and disconnected systems to intelligent, automated workflows that let firms spend their time on clients instead of process. We're proud to be backed by world-class investors who share that vision, including Portage Ventures, Allstate Ventures, and Index Ventures, among others.

We're driven by a shared commitment to excellence and velocity. Our values — Own the Problem, Grit Beats Gloss, Say It Straight — shape how we work and grow as a team.

Why We’re Hiring

As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows.

We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments.

You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform.

About the Role

This is a high-ownership role that blends:

Customer-facing technical solution design

Pre-sales and post-sales engagement across the customer lifecycle

Workflow architecture and problem solving

Cross-functional collaboration with product, engineering, and go-to-market teams

As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success.

What You’ll Do

Customer Solutions & Implementation

Own technical scoping, proof-of-concepts, and onboarding for key customers

Partner with customers to design and implement complex workflows on the Feathery platform

Guide customers through best practices for building scalable, maintainable solutions

Support deployments and ensure successful adoption across teams

Pre-Sales & Product Expertise

Work with sales during the evaluation process to demonstrate technical capabilities

Translate customer requirements into tailored product solutions

Build demos and prototypes that showcase Feathery’s flexibility and power

Serve as a trusted technical advisor to prospects and customers

Product Feedback & Enablement

Act as the voice of the customer, surfacing insights and feature requests to product and engineering

Create technical content such as example applications, documentation, and guides

Help customers and internal teams better understand platform capabilities

Contribute to improving onboarding and implementation workflows

Team & Function Building

Help define best practices for solutions engineering at Feathery

Contribute to hiring and mentoring future team members

Improve internal processes, tooling, and playbooks as the team scales

About You

Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)

Strong problem-solving skills, especially in data-heavy or workflow-based systems

Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations

Basic familiarity with Python (able to build/debug API's)

Excellent communication skills and ability to work across technical and non-technical stakeholders