We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

PRIVATE CLIENT

We’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.

THE ROLE

This position will be fully remote however candidates will need to be based in Miami for some client facing meetings and events.

Embedded in our Private Client team we are looking for Private Client Stylist. With strong commercial acumen and a deep knowledge of luxury fashion, you will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded, whilst contributing to our growth and ambition to be the number one luxury fashion player.

These positions will be responsible for engaging and driving customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.

WHAT YOU'LL DO

You will develop the Farfetch Private Client base by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service.

You will confidently segment your client book to achieve maximum impact in personalising the client experience and optimise engagement based on individual preferences and shopping behaviour.

You will champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI’s.

You will develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals.

Work closely with the Private Client Manager to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.

You will develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.

Using a range of data and creative tools, you’ll build personalised and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.

You will think creatively to propose acquisitions events to co-host with Senior Stylists as well as attending external networking and social events.

You will share knowledge on products, brands, and trends with your clients and the team.

WHO YOU ARE

You’ll have proven experience in fashion sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this.