Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.

From manufacturing sites and data centers to pharmaceutical labs, healthcare facilities, and corporate headquarters, Envoy makes safety, security and associated regulatory compliance something our customers can be proud of. The industry is littered with box-checking and arcane manual processes as the standard and we see our role as the company to bring experience, efficiency and simplicity everywhere. Great experiences bring great security – it's a requirement. We hope this problem space excites you and we hope you're ready to come sweat the details with us – we have a lot of customers counting on us! And it certainly won't be easy.

Learn more at envoy.com

About the Role: Great Product Design is critical to ensuring safe, secure environments worldwide. The more complex a process or procedure is, the less likely it is to be skipped/bypassed, and the more likely an intrusion or anomaly will occur. Product Design at Envoy exists to ensure that the products we build will have the true impact our customers hope for.

This is not an easy job. Our customers always want every security feature turned on because it seems like a good idea. Of course they want an ID scan, a photo taken, a background check done, and an NDA the legal team wanted – all of these are great for security and compliance. But are they really practical for a guest coming in for a casual lunch? More likely than not, it’ll take too much time, bring too much surveillance, and solidify a pretty bad, memorable experience. So what naturally happens? Hosts will skip the steps altogether, not record anything down, and bring their guest in anyway. It’s only natural. Your job at Envoy is to be hypervigilant about what’s being tried to be achieved and find ways to help our buyer achieve what they want, but in new, thoughtful, easier ways. This is what makes the job hard and where the best designers shine: how can you make all the security needs easy?

What you build should be so easy to understand that anyone can set it up. Our industry, physical security, is not used to this. This is the opportunity.

As a Product Design Manager, you’ll own Envoy’s user experience and lead the design team behind it. You’ll work directly with our CEO and with product and engineering leadership to set the design vision and help shape product and business strategy.

Day to day, that means turning layered workflows into clear information architecture and strong visual and interaction design across a broad product surface. You’ll also grow the design organization, much of it from the ground up: coaching and mentoring designers, shaping the team’s structure, developing design leaders, and building research practices that put real customer insight into product decisions. You’ll set the processes and principles that keep quality consistent as the team scales.

You’ll move between vision and execution, bringing executives along, influencing partners across the company, and working with brand marketing to keep the customer experience cohesive across every product and touchpoint.

We’re looking for someone who advocates hard for end users while understanding what buyers need, spots problems before anyone asks, pushes through friction to get results, earns trust, makes thoughtful trade-offs, and helps teams move fast without cutting corners. If you love building products and helping talented designers do the best work of their careers, you’ll enjoy this a lot.

This is a full-time, 5-day onsite role (Monday–Friday) at our San Francisco HQ (410 Townsend St). We build products for workplaces, and we believe being together helps us solve problems faster, collaborate more effectively, and build better experiences for our customers.