Envision Horizons is a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks. Our team helps brands build awareness, capture market share, and drive profitability through data-driven strategy and execution.

We believe high-performing teams are built on trust, curiosity, and the power of collective expertise. As a leading force in global eCommerce acceleration, our diverse, tech-driven professionals don’t just react to the industry; they shape it. By fusing ambitious thinking with compassion, we deliver exceptional client outcomes while making space for every individual to create, grow, and genuinely thrive. Each team member influences our evolution, enjoying flexibility and support unmatched by larger organizations. Here, your impact is real, your ideas matter, and your career trajectory is limitless.

Role Overview

We’re seeking a highly organized, detail-oriented TikTok Shop Operations Coordinator to support day-to-day operations across TikTok Shop client accounts. This role sits at the intersection of shop management, content compliance, and campaign execution — you'll be the one keeping listings clean, shop health metrics green, and violations handled before they become bigger problems, while working closely with Account Managers to keep clients informed and unblocked.

TikTok Shop will be your primary area of focus. You will also develop a working understanding of how TikTok Shop supports a brand’s broader Amazon and e-commerce strategy, including the importance of aligned product priorities, inventory, promotions, content, and reporting across channels.

You’ll work closely with Account Management, Amazon, Paid Social, Creative, and Affiliate/Creator teams to translate plans into organized execution. The ideal candidate is a proactive communicator who enjoys working in a fast-paced e-commerce environment, can manage details without losing sight of deadlines, and is eager to build expertise in TikTok Shop and social commerce.

How You’ll Make an Impact

TikTok Shop Operations Support

Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution

Write and optimize product listing (PDP) copy and imagery to meet TikTok Shop content and compliance standards

Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other key KPIs; escalate potential issues, risks, or unusual trends to the appropriate Account Manager or channel lead.

Assist with resolving listing, inventory, fulfillment, returns, and policy-related issues by gathering relevant information, tracking support tickets, and following up on open items.

Maintain operational trackers for inventory, order status, listing updates, promotions, account issues, and platform-support cases.

Help ensure product information, creative assets, prices, inventory levels, and product attributes are accurate and current within TikTok Shop.

Support documentation of processes, recurring issues, resolutions, and standard operating procedures.

Catalog, Promotion, and Content Coordination

Assist with product creation, bulk uploads, product-feed troubleshooting, listing updates, and catalog-quality checks in TikTok Shop.

Coordinate requests for required product information, imagery, claims support, documentation, inventory details, and creative assets from internal teams and clients.

Help set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and other merchandising initiatives.

Conduct basic competitive, product, keyword, and trend research to support listing optimization, content recommendations, and promotional planning.

Flag potential listing-compliance, product-content, pricing, or catalog-quality concerns to the relevant internal owner.

Write compelling CRM messaging to targeted customer segments

Cross-Functional Coordination

Review client call notes and internal discussions, then convert clear action items into Asana or a similar project-management platform.