Endear - Product Designer

Location: Remote, US-based

Team: Product & Design — IRL

Type: Full-Time, Employee

Compensation: $100K–$129K base

Target Start: January 2027 or earlier

Our Story

At Endear, we’re building the modern CRM for retail teams — starting with the frontline.

Our software helps retail teams build stronger customer relationships through thoughtful, intuitive technology. From clienteling and customer capture to appointments and in-store experiences, Endear gives brands the tools they need to create more personal interactions and drive measurable growth.

We work with brands like Allbirds, Reformation, and Alo Yoga, and we’re continuing to evolve Endear into an increasingly AI-first product built around how modern retail teams actually work.

Position Overview

We’re looking for a Product Designer to join our IRL (in real life) team, which owns the in-store side of Endear — including appointments, events, customer check-ins, and the administrative experiences behind those workflows.

You’ll design for store associates and managers running clienteling day to day, as well as admin users who help shape how those teams operate and manage their workflows.

In this role, you’ll own features and projects from understanding the problem through research, testing, iteration, and production-ready design, while partnering closely with our Head of Product Design on vision and direction.

The IRL roadmap is early. Many of these features don’t exist yet, so you’ll be defining problems through research before designing solutions.

This role is well suited for someone comfortable creating clarity when the solution isn’t obvious.

What You’ll Accomplish

In your first 6 months, you’ll…

Take ownership of IRL features from discovery through production-ready design

Build a strong understanding of how store associates, managers, and admin users work within Endear

Run research from early discovery through usability testing

Design complete, accessible product experiences, including loading, empty, error, permission, and other key states.

Partner closely with Product and Engineering to shape solutions early in the process

Use customer insight and data to inform design decisions and iteration

In your first year, you’ll…

Build deeper ownership across the IRL product

Deliver product experiences that improve how retail teams manage clienteling and in-store workflows

Build a strong rhythm of discovery, testing, and continuous learning

Strengthen your collaboration across Design, Product, and Engineering

Demonstrate clear user and business impact through the work you ship

You’ll Thrive in This Role If…

You enjoy taking ownership of a feature while collaborating closely on the broader vision and direction

You’re comfortable with ambiguity and zero-to-one product work

You naturally think beyond the happy path and account for edge cases and complete product states

You care about creating accessible experiences and solving the right problem, not just creating polished UI

You enjoy working closely with Product and Engineering throughout the design process

You’re comfortable using research, data, and customer feedback to guide decisions

You move quickly, seek feedback, and iterate based on what you learn

You’re curious about designing for AI

You Have Experience With

2–5 years working in product design

Independently owning features from discovery through implementation, with support on vision and direction

Running user research from discovery through usability testing

Translating broad or ambiguous problems into clear product solutions

Working closely with Design, Product, and Engineering teams

Designing complex, accessible workflows and accounting for loading, empty, error, and permission states

Using qualitative and quantitative data to inform design decisions

Building within established design patterns while knowing when something needs to evolve

Using AI tools as part of your workflow and applying judgment to AI-generated output

A portfolio that demonstrates strong product thinking and execution, and where you can articulate the impact of your work, with data where you had access to it