About Dust

Work is being rewritten, and the people holding the pen are the ones who actually run it.

With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done.

With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast.

We're serving great customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026.

Dust is backed by Sequoia with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50.

Summary

As Dust's first full time IT Ops hire in Paris, you'll own the infrastructure that keeps a fast-growing team running: from devices and access management to the systems and security practices that scale with us. This is a foundational role at a company where AI is woven into every workflow, giving you a front-row seat to how the future of work is actually being built. You'll work directly with the team and have real impact from day one.

What you'll do

Own Device & Endpoint Management

Provision, configure, and manage all employee hardware (Mac and Linux) across the Paris team

Maintain MDM tooling and ensure all devices meet security and compliance standards

Build and document onboarding/offboarding hardware workflows

Manage Identity & Access

Own IAM across SSO, Google Workspace, and third-party SaaS tools

Ensure access controls are current, auditable, and correctly scoped

Partner with the team to implement least-privilege access policies

Keep the Office Running

Manage AV, networking, and physical infrastructure at the Paris office

Be the first point of contact for IT issues — resolving quickly and building self-serve resources to reduce recurring requests

Coordinate with vendors and manage hardware inventory

Drive Security & Compliance

Support internal security reviews, audits, and compliance initiatives

Identify risks proactively and propose practical mitigations

Maintain IT documentation that stays accurate and useful

Build IT Systems That Scale

Automate repetitive processes and reduce manual IT overhead

Evaluate and implement new tools as the team grows

Contribute to IT roadmap planning alongside the Ops and Engineering teams

Requirements

Every candidate and employee's success is measured against the same 3 dimensions. Aptitude, Attitude and Agency.

Aptitude

Hands-on experience managing macOS and Linux endpoints in a SaaS or tech environment

Strong working knowledge of MDM solutions (Jamf, Kandji, or equivalent), SSO, and identity management platforms

Solid understanding of network fundamentals: routing, VPNs, DNS, and office connectivity

Comfortable working in security-conscious environments with an understanding of access control best practices

Able to document systems and processes clearly enough that others can operate them independently

Attitude

Shows up as a team multiplier — resolves issues without drama and leaves things better than they found them

Communicates proactively: flags problems early and follows through without needing to be chased

Takes user experience seriously — treats every colleague as a customer of IT

Gives and receives direct feedback without friction

Comfortable working in a fast-moving environment where the priorities can shift

Agency

Proactively identifies IT risks and improvements before they become problems

Owns issues end-to-end: from diagnosis through resolution, without dropping the thread

Builds processes and automation that reduce recurring manual work for the team

Makes reasonable calls under ambiguity rather than escalating everything upward

Continuously looks for ways to use AI tools to improve how IT operations run at Dust