Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar.

We build advanced visual AI - developed by a top-notch machine learning team - to recognize food and retail items instantly. No barcodes, no manual scanning. Just place your items and tap to pay: it’s that simple. The result: a magical experience that improves everyday lives by saving time standing in checkout lines.

But this isn’t just exceptional tech: We are a tight-knit team of curious, passionate and ambitious builders who take pride in our craft and value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀

Role at a glance

As our Customer Success & Service Delivery Lead, you will lead Deligo’s Customer Success function and manage its team and priorities, ways of working and future growth as our customer portfolio expands.

You will own the Hypercare journey, ensuring newly deployed sites transition successfully from go-live into stable, long-term operations. You will also lead improvement projects for underperforming or high-priority sites and coordinate cross-functional teams to resolve complex customer and operational challenges.

This is a hands-on leadership role combining team management, customer-facing project delivery, analytical problem-solving and operational improvement: you will build scalable processes, use performance data to guide priorities, and identify opportunities to improve Customer Success through automation, tooling and product enhancements.

How you’ll make a difference

Own the Hypercare journey for newly deployed customer sites and ensure a successful transition into Business as Usual

Lead, manage, and develop the Customer Success team (currently consisting of 2 people), and support the scaling of the function as the customer portfolio expands

Build trusted customer relationships through proactive, clear and transparent communication on performance, priorities and progress

Lead customer conversations during complex situations and escalations, setting clear expectations and maintaining confidence through to resolution

Lead improvement projects for underperforming or high-priority sites from investigation through to resolution

Analyse performance, customer adoption and operational KPIs to identify the most important areas for improvement

Build tooling that makes Hypercare and Customer Success more efficient, working closely with our Product team and using the latest AI tools to accelerate your work

What makes you a great fit

Bachelor’s degree in business, engineering, science or a related field

Fluent professional English, both written and verbal, is essential

Experience in a customer-facing B2B role within Consultancy, Customer Success, Implementation, Operations, Service Delivery, or a related field

Experience owning complex customer projects or operational issues from identification through to resolution

Excellent project management skills, with the ability to manage several workstreams and priorities simultaneously

Confident and professional communication, including experience handling challenging customer conversations

Experience leading and aligning cross-functional teams and stakeholders; direct people-management experience is beneficial but not required

Structured and analytical problem-solving, with the ability to use data and customer insights to determine the right actions

A strong sense of ownership and the drive to create structure where little exists

A hands-on, collaborative approach and comfort working in a fast-changing environment

Bonus

Experience in SaaS, startup or scale-up environments

Retail, hospitality, food service or payments technology

AI or computer vision products

Hypercare, dashboards or process automation

Fluency in French or German language

Why join us

Opportunity to join at an early stage, making a visible impact in a fast-scaling startup

Real influence on how our products and processes evolve, with freedom to innovate