About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution.

This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.

In this role, you will

Source new sales opportunities through inbound qualification and outbound outreach

Reach out to potential customers through various channels including cold calling, email, and social media

Grow top of sales funnel through warm and cold outbound campaigns

Research companies, identify key players, and work with Account Executives on pipeline generation strategies

Collaborate with the marketing team to align on campaigns and messaging

Stay up-to-date with product offerings and industry trends

Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more

You may be a good fit if you

Have a high level of interest in growing your career in a customer-facing role

Have strong communication skills, both verbal and written

Are genuinely curious about understanding customers’ business challenges

Are dedicated to tracking and improving performance and efficiency on a daily basis

Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes

Are self-motivated with a drive to succeed and knack for building relationships

Even better if you have

Have 1-2 years of experience in a customer-facing or quota-carrying role

Have prior CRM experience (preferably Salesforce)

Find ways to stay up on the latest trends in AI

Have experience with tech

Compensation

OTE $88k - $110k + Equity

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family

Life Insurance and Disability Benefits

Retirement Plan (e.g., 401K, pension)

Parental Leave

Fertility and family building benefits through Carrot

Monthly stipend to support your wellness, lifestyle, and work-life balance

Daily lunches and snacks in the office to keep you at your best

Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

Decagon offers a competitive benefits package that varies by country and complements local statutory benefits. Details for this location will be provided during the recruitment process.