Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

The Senior Manager leads managers and team leads within the Care Delivery Dedicated Workplace team, with frontline staff reporting as skip-levels across one or more service lines. They are accountable for the operational health, quality, and performance of their area. This is a full-time, remote position in Care Delivery, reporting to Director, Dedicated Workplace. Occasional travel may be required for company or team events.

What you’ll do

Lead, mentor, and develop a team of managers and team leads, with frontline team members as skip-level reports, including interviewing, hiring, onboarding, and supporting each leader's professional growth.

Lead structured performance management across your teams (goal setting, ongoing feedback, recognition and development of top talent, and timely action on performance gaps), and audit your managers' coaching to keep standards calibrated across teams.

Translate functional plans into operational processes, own performance against KPIs across your teams, and carry out budget and workforce plans for your area.

Keep staffing aligned with volume forecasts and monitor attrition trends, in partnership with Workforce Management.

Own SOP creation, review, and approval within your team, serve as the subject matter expert for your area, ensure adherence to Spring Health policies and compliance standards, and drive changes to policies, productivity benchmarks, and operating models.

Identify training needs and process improvement opportunities in partnership with Enablement, and prepare your teams to adopt new programs, tools, policies, and workflows.

Build strong relationships with internal partners, including Operations, Product, Engineering, IT, Workforce Management, Provider Success, Customer Success, Implementation, and Business Intelligence, and with external customers partners, and lead the resolution of sensitive and highly escalated situations.

Provide end-to-end change leadership through rapidly evolving and pivoting work, creating communication plans for your leaders and teams, and building a connected culture of ownership, accountability, and best-practice sharing.

Lead the responsible adoption of approved AI tools across your teams, building your managers' confidence and capability while evaluating the impact on efficiency, service quality, and the member experience.

What success looks like in this role

Teams under your leadership consistently meet key performance indicators

Your direct reports skillfully manage performance and consistently address gaps within policy standards

Member and provider satisfaction

Engagement and retention across your teams

Managers' performance is audited and standards are calibrated consistently.

Assigned projects, change initiatives, and operational deliverables are completed on time and to defined standards.

Recurring trends and issues are surfaced and escalations to partner teams are resolved within agreed timelines.

Efficiency gains from AI use are measured and reported across your teams.

How you'll use AI in this role

Complete required AI training, make sure every leader and team member in your area does too, and coach your managers to build AI into their teams' workflows, including in 1:1s.