Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

As a Community Care Advocate at Spring Health, you’ll help employees in retail settings connect with resources for basic needs, including work-life, financial, legal, and mental health support. You’ll provide thoughtful, consistent follow-through from first contact through care connection, working closely with customer care teams, Spring Health partners, and local points of contact.

Please note that this is a temporary role with a four-month duration.

Schedule: Dearborn Heights - Monday and Wednesday; 8:30AM-5:00PM; Dearborn - Tuesday 10:00 AM-6:30PM and Thursday 8:30AM-5:00PM; Southfield - Friday 8:30AM-5:00PM.

What you'll do

Provide one-on-one onsite consultation to identify needs and connect employees to local and national resources, including, but not limited to, housing, food, transportation, financial, legal, and daily living support at 3 retail locations in 48076, 48126, and 48127

Help employees navigate mental health options, including Spring Health, insurance-based behavioral health, emergency mental health services, and community resources; supporting them through application submissions and follow-ups.

Document and track outcomes, including reason for involvement, demographic data, referrals placed, and referral success rates, to inform program improvement.

Increase engagement with Spring Health benefits by hosting promotional events, coordinating with on-site partners, and keeping employees informed through sustained outreach.

Use AI tools to increase efficiency and streamline routine work, while verifying accuracy and ensuring all outputs align with approved branding and language.

Protect employee privacy and handle sensitive information in line with Spring Health policy and applicable law.

Escalate clinical, safety, or crisis concerns to the appropriate partners while staying within the scope of your role.

Communicate needs and trends to Spring Health partners through routine meetings and reporting, and attend customer meetings as appropriate.

What we're looking for

Required

Bachelor's degree from an accredited institution

Experience serving diverse populations and backgrounds

Depth of knowledge connecting individuals to local and national resources

Ability to balance the needs of multiple stakeholders while prioritizing the employee's well-being and needs

Excellent listening, written, and verbal communication skills

Comfort with a range of computer platforms and tech-enabled work environments

Preferred

Experience helping organizations manage evolving workforce norms

Experience connecting people to resources quickly during crises

Experience supporting people through burnout, work-life balance challenges, trauma, or traumatic events

Experience working with populations facing food insecurity or housing instability

Proficiency with Google Suite and Apple technology

AI fluency

We expect everyone in this role to use AI thoughtfully and critically. You should be able to:

Use AI tools to improve efficiency in drafting, summarizing, and research while keeping human judgment at the center

Verify AI-generated resource information, eligibility criteria, and deadlines against authoritative sources before sharing them, since errors can have real consequences for employees