Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

Dandy is hiring an IT Systems Administrator to join our rapidly growing venture-backed company. The IT Department owns all technology needs for Dandy. In this role, you’ll assist the IT Corporate Team with various tasks to ensure the high reliability of the IT infrastructure. This is an excellent opportunity for someone who wants to demonstrate many skills at once and the ability to learn new things quickly. We are rapidly expanding and will have many opportunities for this role to develop. If you like working in a fast-paced environment that is constantly evolving and improving, this is an excellent place for you!

What You'll Do

Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals

Troubleshoot and resolve technical issues related to network, server, workstation, and cloud systems.

Monitor system performance and ensure the availability and reliability of all IT systems

Manage user accounts and access controls, including Active Directory and other authentication mechanisms

Provide technical support to end-users, including remote support globally

Provide technical support for specialty software applications

Assist with IT projects and initiatives as needed

Participate in an on-call rotation for after-hours support and incident response

Manage patching and updates for operating systems, applications, and firmware across workstations, servers, and network devices

Enforce security best practices, including multi-factor authentication (MFA), endpoint protection, and device compliance

Create and maintain clear technical documentation, including procedures, system configurations, and knowledge base articles for end-users

On-site office support required every day

What We're Looking For

Proficiency in the English language (reading, writing, and speaking) is an absolute and inherent requirement for this position. The ability to effectively communicate in English is critical for successfully performing the duties of this role

3+ years of professional experience working in an IT role

Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs

Familiarity with Microsoft Windows Server and Active Directory, and Google Workspace

Understanding of ITIL principles and best practices

Experience with Windows operating systems and hardware

Experience with macOS operating systems and hardware

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Bonus Points For

Relevant industry certifications, such as CompTIA A+, Network+, or CCNA

Experience with cloud computing platforms, such as AWS, Azure, GCP

Experience with Asset Management

Experience with automation systems, like BetterCloud and Zapier

Familiarity with scripting languages, such as PowerShell, Bash, Python

Bachelor's degree in Computer Science, Information Technology, or a related field

Communication with Client Base: The majority of our existing client/user base is predominantly English-speaking, located primarily in the United States, the United Kingdom, Canada, and other English-speaking regions. To effectively serve, support, and communicate with these end-users, this role requires the ability to: