Color is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.

Apply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!

About the Role

The Implementation Specialist, Payer Operations owns the day-to-day execution of billing implementations with Color's payer and client partners.

You do not need to arrive as a billing or claims expert. We're looking for someone who is an exceptional operator: someone who can learn complex processes quickly, manage multiple implementations at once, identify and unblock problems, work effectively across teams, and continuously improve how implementations are run.

You will gain fluency in Color's billing model and standard payer implementation process, and collaborate closely with our Revenue Cycle Management, Product, and Engineering teams whenever deeper billing or technical expertise is needed.

This role sits at the intersection of Customer Success, Revenue Cycle Management, Product, Operations, and external payer partners. Success requires strong ownership, structured problem solving, persistence, strong relationship management, and the ability to create workable solutions within real-world operational constraints.

Responsibilities

Own payer billing implementations from initial discovery through system configuration, testing, launch, and stabilization, driving milestones and open issues through coach, gather requirements, answer questions, and coordinate next steps across internal and external stakeholders.

Manage a portfolio of concurrent implementations, proactively identifying risks, dependencies, missing information, and stalled work before they affect launch timelines.

Investigate implementation and claims issues, gather the information needed to narrow the problem, independently resolve issues within your scope, and effectively engage RCM, Product, or other subject-matter experts when deeper expertise is required.

Partner closely with Customer Success, RCM, Product, and Operations to resolve implementation issues, improve handoffs, and ensure internal and external stakeholders stay aligned.

Identify recurring implementation problems and design practical process improvements, controls, documentation, tooling, or automation that prevent those problems from recurring.

Develop and improve implementation playbooks, trackers, SOPs, and reporting to support a growing portfolio of payer implementations.

Learn Color's claims and payer workflows and progressively build the domain expertise needed to independently manage standard payer implementations.

Track billing implementation KPIs (% launched on time, implementation TATs)

Analyze billing workflows to identify opportunities for improvement, automation and process optimization.

Serve as a primary day-to-day partner to payer and client stakeholders, building strong working relationships and creating alignment throughout the implementation lifecycle.

Lead payer and client implementation discussions, and clearly communicate Color's standard approach.

Qualifications

3+ years of experience in implementation, operations, client delivery, program/project management, consulting, healthcare operations, or a similar role.

Demonstrated ability to independently drive complex projects with multiple internal and external stakeholders.