About Charta Health

In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that.

We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.

About the Role

We are looking for an organized, systems-minded, and empathetic Talent Operations & Workplace Coordinator to be the operational backbone of our hiring process and the heart of our candidate experience. This is an everyday, in-office role based at our HQ in SoMa, San Francisco.

In this role, your primary focus will be owning candidate scheduling and interview logistics (~50%) and running our talent operations in Ashby (~30%), while also supporting the day-to-day workplace and new-hire experience at our San Francisco headquarters (~20%). You will make our hiring process reliable: complex interview loops that run without errors, Ashby configured and clean, and processes that are documented and automated rather than held in people's heads.

This position requires high self-management, rapid context-switching, thoughtful execution, and a fast learning curve. We do not expect you to know everything on day one, but we value curiosity, fast execution, resourcefulness, and exceptional attention to detail. Whether you are coordinating a multi-interviewer onsite, building a new automation in Ashby, or welcoming a new hire on their first day, you bring a strong customer service mindset and the initiative to scale and automate as we grow. This role is a natural launchpad into Talent Operations, full-cycle Recruiting, Facilities, or People Operations.

Why You'll Love This Role

You will have a front-row seat to building talent pipelines and team culture as an early member of a forming People team at a fast-growing health-tech startup. You will have real input, tons of ownership, high impact, and a clear view of how your work directly shapes the company.

You will also shape how we hire: how interview loops are set up in Ashby, which workflows get automated, and what our process documentation looks like as we scale. You will work cross-functionally with hiring managers, recruiters, interviewers, and candidates, serving as a trusted brand ambassador for Charta. If you thrive on learning new systems quickly, making people's days brighter, taking pride in seamless logistics, and navigating shifting priorities with ease, you will love it here.

What You'll Do

Candidate Scheduling & Experience (~50%)

End-to-End Scheduling: Coordinate and manage candidate interview schedules across complex, multi-stage, multi-interviewer onsites and remote panels in Ashby, including coordination with our NYC office.

Error-Free Execution: Own the details that make loops run cleanly: correct interviewer assignments, accurate invites and links, and clear role-specific instructions for every candidate and interviewer.

Candidate Experience: Serve as the primary point of contact for candidate inquiries and reschedules, greet candidates on arrival for in-person interviews at our HQ, coordinate candidate travel when needed, and deliver a thoughtful candidate journey.

Interviewer & Hiring Manager Partnership: Partner closely with recruiters, hiring managers, and interviewers to keep loops efficient and aligned, track interviewer availability and load, and make sure feedback is submitted on time.

Responsiveness: Keep turnaround tight, so candidates are scheduled quickly and hiring teams never wait on logistics.

TA Operations & Ashby (~30%)

Ashby Administration: Serve as our day-to-day Ashby expert and primary admin contact, owning the configuration of job openings, interview plans, scorecards, email templates, custom fields, and stages so every candidate lands in the right process.