About Charta Health

In an industry where the focus should rightly be on delivering quality care to patients, healthcare providers remain burdened by the complexities of non-clinical operations. Charta is changing that.

We're building the operating system for modern healthcare organizations. Our AI platform streamlines critical workflows across revenue cycle, clinical operations, and administrative functions, helping providers and payers operate more efficiently and deliver better patient care. Backed by Bain Capital Ventures, Charta is on a mission to make every healthcare dollar accountable and every chart accurate, reimagining healthcare infrastructure from the ground up.

About the Opportunity

We're looking for a Staff Product Manager to lead the development of our platform, the infrastructure, APIs, and self-serve tooling that let us turn complex, bespoke customer builds into scalable, repeatable product. This is a high-impact role at the intersection of platform architecture, customer insights, and go-to-market. You'll work closely with software engineers, forward deployed software engineers, sales, and customers, translating complex, bespoke customer needs into repeatable, self-serve platform capabilities that drive our growth engine.

You will lead platform strategy across customer verticals, building the infrastructure, standards, and self-serve tooling needed to scale our offering efficiently and predictably. This role is the connective tissue between bespoke customer builds and core platform capabilities, identifying opportunities to productize common integration and workflow patterns and deliver leverage across teams, rather than letting customization accumulate as one-off work.

This is a high-trust, high-impact role on a team that thrives on ownership. You'll be translating patterns across customer clusters into durable platform capabilities, unlocking roadmap efficiency and reducing delivery time for future customers.

What you'll do

Own the platform and infrastructure roadmap underpinning our core business units

Own the lifecycle of key platform initiatives from inception to launch, including internal tooling that helps engineering build, ship, and deploy more consistently

Gather technical requirements from strategic customer deployments to inform what gets built into the platform versus what stays bespoke

Define business models, pricing packages, and commercial standards for platform and API-driven offerings

Make build-vs-buy and build-vs-partner calls on infrastructure and integrations

Help steer the growth of our product and engineering organization as platform needs scale

What we're looking for

5–8+ years in product management, forward deployed engineering, or a hybrid customer-facing technical role, ideally with real ownership of platform, API, or integrations work

Proven ability to translate customer complexity into modular, scalable platform solutions rather than repeated bespoke builds

Experience building platform or infrastructure products with GTM alignment (pricing, packaging, strategy)

Strong technical fluency, allowing for deep collaboration with engineers on architecture, system tradeoffs, and building scalable infrastructure

Excellent communication and storytelling skills to align stakeholders across functions

Bias for action and ownership; thrives in ambiguity and can drive clarity through structured thinking

You’d be a great fit, if you

Turn ambiguity into clarity. You translate customer signals and workflows into clear product direction that balances user needs and technical constraints

See patterns in the noise. You cut through scattered customer feedback, regulatory shifts and and market signals to prioritize product features

Build cross-functional trust. You communicate clearly across teams and navigate technical and strategic discussions with confidence

Drive alignment with precision. You break down complex inputs into actionable product specs that keep engineering, deployment, and leadership on the same page

Want to build from zero to one. As our first PM, you’ll shape how we scale across verticals, streamline onboarding, and define the future of our product