Overview

We’re looking for a dependable, results-driven retail professional and comfort enthusiast to join our Washington DC store as a Senior Sales Associate. Reporting to the Store Manager, you’ll serve as a keyholder responsible for opening and closing procedures and act as a trusted presence on the sales floor.

Our stores operate with lean, agile teams of approximately 6–8 people, so you’ll balance operational responsibilities with active selling. You’ll take ownership of daily workflows, model our selling and service standards, share product expertise, and deliver exceptional customer experiences.

What You’ll Do

Keyholder Autonomy & Shift Security: Securely manage opening and closing procedures, maintain daily cash handling and register reconciliation protocols, and ensure the store is locked and safe.

Premium Selling & Service Execution: Model high standards for our premium selling and service model on every shift. Greet every customer with enthusiasm, listen attentively to uncover their needs, and provide thoughtful soft home recommendations.

Expert Product Storytelling: Maintain deep, up-to-date knowledge of product features, soft home materials, and inventory availability. Confidently educate customers on design options, promotions, and new product launches to enhance their visit.

Platform-Driven Clienteling: Actively utilize our digital clienteling platform to cultivate ongoing relationships with customers, following up intentionally to drive repeat business, meet outreach goals, and build brand loyalty.

Inventory Accuracy Support: Partner with store leadership to maintain high standards of inventory accuracy, assist with stockroom organization, track discrepancies, and handle product replenishment.

Visual Merchandising Maintenance: Support the team in executing visual updates and brand stories according to HQ directives, ensuring bedding, bath, and loungewear displays are kept beautifully styled and replenished.

Active Shift Collaboration: Participate in daily team huddles, communicate effectively with teammates to maintain seamless floor coverage, and coordinate employee break schedules when running a shift.

In-the-Moment Problem Solving: Independently resolve routine customer escalations, determine appropriate service recovery paths, and troubleshoot basic inventory or POS system issues during shifts, escalating broader concerns to store leadership as needed.

Operational Compliance & Safety: Maintain high standards across the sales floor by ensuring the team adheres to daily safety protocols, compliance rules, and back-of-house organization guidelines.

We're Looking For Someone With

2+ years of retail experience, ideally with some exposure to keyholder duties, register opening/closing, or cash handling in a premium, specialized retail environment.

An adaptable, trustworthy mindset: A responsible professional who can handle the accountability of store keys and cash operations while simultaneously operating as a high-performing executor on the floor.

A passion for the "Soft Home" space: A genuine love for comfort, design, and home styling, with a desire to help customers mix and match their dream bed and bath setups.

Strong communication and active listening skills: The natural ability to connect with diverse groups of people, demonstrate empathy, and solve problems with a positive, solution-oriented attitude.

Familiarity with select retail and workplace systems is a plus: Experience working within an Apple-based ecosystem (iPads/Macs) and utilizing platforms like Shopify POS, NetSuite, Slack, and Google Workspace.

Availability Requirements: Must be available to work a minimum of 3 days per week, 2 of which must be weekend days (Friday, Saturday, or Sunday), including flexibility for evening and holiday shifts based on business needs.

Compensation & Benefits

At Brooklinen, we offer a competitive total compensation package determined by market data specific to our size, stage, industry, and location. The base salary for this role is between $20.50-$21.50 / hour.