A Rare Opportunity to Shape the Future of Genomics

Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today.

Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.

If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong.

We are looking for Automation Service Engineering Associates I/II to join our growing Service Engineering team in support of clinical patient testing in one of our CLIA labs. The Automation Service Engineering Associate I/II will be responsible for delivering primary service response to laboratory operations at the Billion To One - Menlo Park (Oncology) location. The selected candidate will be part of a team responsible for troubleshooting, repair, and maintenance of laboratory equipment. The ideal candidate for this position is skilled in providing excellent customer service, troubleshooting errors with laboratory automation equipment, and maintaining detailed records of issues and resolutions. The role is an onsite position.

Shift Hours: Tuesday-Saturday or Sunday-Thursday, 2:30pm-11pm (+30% PM Shift Differential)

Responsibilities

Work in a team responsible for service, support, and troubleshooting of automated processes and instrumentation

Execute or coordinate routine maintenance of laboratory equipment

Perform Installation, Operational, and Performance Qualification on equipment

Troubleshoot and triage equipment issues and involve vendors as required

Draft documentation related to equipment operation and maintenance as needed

Suggest process improvements and design a plan to execute them

Maintain organized equipment parts inventory and comprehensive equipment records

Execute special projects as assigned

Qualifications

BS degree in a scientific discipline

Associate II: 1+ years of experience servicing Liquid Handlers, or 2+ years experience in a technical service role

Familiarity with the basics of a coding language and flow control logic

Understanding of clinical laboratory assays and their applications

Ability to identify, analyze and solve problems with minimal direction

Strong willingness to learn in a complex laboratory environment

Strong attention to detail and accuracy

Excellent documentation skills with working knowledge of Good Document Practices (GDP)

Strong communication skills (verbal and written)

Nice-to-Haves

Experience with troubleshooting liquid handler scripts is desirable

Programming and coding experience

Experience working in a CLIA regulated environment

Experience developing training programs and performing knowledge transfer

Ability to effectively work in a team environment and build strong working relationships

High degree of initiative and self-motivation

Benefits And Perks

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients

Open, transparent culture that includes weekly Town Hall meetings

The ability to indirectly or directly change the lives of hundreds of thousands patients

Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%

Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)

Free UNITY Complete NIPT testing for employees & spouses