At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

About the role

As Customer Success Manager, you’ll ensure our pilots deliver meaningful impact for customers, before leading the transition into long-term partnerships and expanded contracts. You’ll then manage and grow a portfolio of accounts, helping frontline teams get increasing value from Beam’s products as we scale.

This is a broad, hands-on role. You’ll spend significant time with users - particularly social workers - driving adoption, building champions and understanding how Beam can best support their work. You’ll combine this with data and customer feedback to solve problems, demonstrate impact and shape our product roadmap.

You’ll also play a key role in evaluating pilots, proactively identifying opportunities for expansion and leading contract negotiations. As one of the first members of a new customer success function, you’ll have real ownership in shaping what great customer success looks like at Beam.

You’ll be

Building strong relationships - from front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers

Driving adoption - through both organised training and proactive engagement with front-line teams and managers

Demonstrating the impact of our work - through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be

Identifying and securing expansions - proactively identifying opportunities, developing proposals and leading contract negotiation

Acting as the voice of the customer - sharing feedback which drives our product roadmap

Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works

You are

A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams

A strong multi tasker - you’re incredibly organised, comfortable with multi tasking and can switch between different activities with ease

Results-driven - you thrive working towards ambitious individual KPIs

A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product

Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation

You'll need

Fluency in both English and Italian – you have expert-level spoken and written proficiency in both languages and are confident communicating, presenting and negotiating with stakeholders in either language.

Willingness and availability to travel regularly across the EU – you’re comfortable with regular international travel as required by the role.

Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product

A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations

A creative, growth mindset - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers

Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help