ANNA Autism Care

Business Operations Specialist

Remote (Philippines) | Full-time, US Eastern Hours

$24,000 – $38,000 USD annually, commensurate with experience

About ANNA

ANNA (Allied Network for Neurodevelopmental Advancement) is a high-growth, US-based startup providing ABA services to young autistic children (under age 6) and their families using a neurodiversity-affirming, Naturalistic Developmental Behavioral Intervention (NDBI) approach. We operate centers across Massachusetts and are scaling fast. We are building the operational backbone of a modern autism care company from the ground up, and we want operators on the team who are excited to build it with us.

Position Overview

The Business Operations Specialist keeps ANNA's People function running day to day. Reporting to our Chief Operating Officer and working closely with our People Operations and Talent Acquisition teams, you'll own the operational side of the employee lifecycle for a growing workforce of Behavior Technicians (BTs), BCBAs, Clinical Directors, and the corporate team that supports them across our Massachusetts clinics.

Three things define how you'll spend your time. First, People Operations execution: onboarding and offboarding, compliance tracking, and keeping our HR data in Rippling accurate and audit-ready. Second, recruiting operations support: posting roles, keeping our hiring pipelines clean, and making sure our recruiting data is accurate as we hire across clinical and support teams. Third, the long tail of operational projects and leadership support: the important work that doesn't fit neatly into any one job description but keeps a fast-growing company running smoothly.

What makes this role different is the explicit expectation of AI fluency. You will be a heavy daily user of Claude and ChatGPT, building Projects, Cowork workspaces, and automations, connecting tools through MCP, and turning repetitive operational work into reliable, documented workflows. The right hire treats AI tooling as a force multiplier they reach for first, not as a novelty.

Compensation & Engagement

Base Salary

$24,000 – $38,000 USD annually, commensurate with experience

Engagement type

Independent contractor

Schedule

Full-time, US Eastern Time business hours (approx. 9pm – 6am Manila)

Time Off

Flexible PTO; US holidays observed

Tooling

Full access to Claude, ChatGPT, and supporting AI tooling provided

What You'll Do

Employee Lifecycle & Onboarding

Own end-to-end onboarding execution: pre-boarding tasks, day-one welcome experience, equipment provisioning, system access, I-9 and eligibility documentation, benefits enrollment hand-off, and 30/60/90 check-ins

Own offboarding execution: separation logistics, system deprovisioning, exit interview scheduling and synthesis, return of equipment, and clean documentation

Recruiting Operations

Keep Ashby current as the source of truth for hiring activity: clean pipelines, templates, and approval flows, with data accurate enough to report on with confidence

Post and set up new openings across clinical and support teams, including job postings and interview plans in Ashby

Manage Indeed job postings and sponsorships: launch and refresh sponsored roles, monitor spend and applicant flow, and adjust based on what's working

Maintain our Open Roles Tracker so leadership always has an accurate view of every open position, its stage, and its owner

Build recruiting reports and automations that cut manual work for the Talent Acquisition team and give hiring leaders the numbers they need

HR Operations & Compliance

Maintain accurate, audit-ready employee records, files, and HRIS data; flag and resolve discrepancies before they become problems

Keep policies, handbooks, SOPs, and state addenda current and version-controlled; partner with employment counsel when policy changes are required

Support compliance workstreams including I-9 audits, ACQ accreditation documentation, training records, and required state and federal reporting

Serve as a reliable point of contact for employee questions during US business hours, knowing what to answer, what to escalate, and what to document