Product Builder, Vault

Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We let collectors buy, sell, vault, and finance their cards in one place and we are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes like Tom Brady and Giannis Antetokounmpo. Our next frontier is real-time pricing at scale—the Alt Value that powers every trade, loan, and product on the platform.

The Role

Functionally the Vault is a high-end warehouse with sophisticated internal software and a marketplace bolted directly to it.

This is a builder seat, not a product management seat. You own the Vault from arrival to exit: ingest SLAs, intake and routing, exception handling and QC, outtake, international shipping, customs, insurance, carrier integrations, and the tooling that runs all of it. And you own it the whole way: you stand in the room and watch the bottleneck, you pull the station data yourself, you write the tool that removes it, you ship it, you watch what P90 does, you keep it or you kill it.

What this role is not: writing PRDs for someone else to implement, running a quarterly roadmap ritual, managing an ops pod, or translating between the warehouse and engineering. If that's the shape of your last five years, this probably isn't the right fit, and we'd rather say so up front than waste your time.

You report directly to the CEO. If you want a CEO in the build with you, this is that. If you want distance from the top, it isn't.

The metric you own: Time-to-Liquidity (median and P90). Supporting KPIs: ingest and outtake SLA adherence, cost per item processed (labor minutes, rework, fully loaded unit cost), throughput per FTE and items per week, error and rework rate, inventory activation rate (vaulted to live to sold), ship-and-decide velocity (tools and changes shipped per week), and Vault-related seller satisfaction.

What You'll Own

The end-to-end lifecycle, in code. Receiving and ingest, processing and routing, exception handling and QC, outtake and customer handoff. Define measurable SLAs at every stage, instrument them yourself so the numbers exist, enforce them, and hunt bottlenecks systematically instead of working around them. The station-level data that tells you where P90 went does not exist yet in the shape you'll need. You build that too.

The Vault tooling, built not requested. Queue management, prioritization, labeling, SLA tracking, the exception taxonomy and the software that enforces it. Retool got the operation this far and it is now the ceiling. Replace it with durable software, starting with the version you write yourself and put in front of an ops lead this week. You'll be in Python, Postgres, and AWS, with React and TypeScript for the surfaces the vault team actually touches.

International shipping and logistics. Customs, insurance, labeling, carrier integrations. Cross-border is where delay and risk concentrate. Make it fast and boring, wire it into the SLA and liquidity picture, and put document models on the paperwork so outtake stops being a human transcription step.

Inventory activation and liquidity. Shrink the distance between "in vault" and "live on marketplace." Find where activation stalls by item tier, seller segment, and station, then build the product that closes it. Partner with Pricing, Auctions, CX, and Risk so vaulted inventory gets listed and monetized quickly.

Quality, reliability, and trust. Error rates, rework, and the exception taxonomy are yours. A mis-handled high-value item isn't a ticket. It's someone's money and someone's trust, and the control that catches it is software you wrote.

The bets and the trade-offs. A short quarterly plan tied to time-to-liquidity, cost per item, and activation rate, and a weekly record of what actually shipped. Work shoulder to shoulder with Ops, Engineering, Pricing, Marketplace, and CX. Support exploration of Vault-as-a-Service without letting it distract from core execution. Communicate the trade-offs to the CEO plainly.

What Great Looks Like (6 Months)