Account Manager, Emerging Growth

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management

You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Key responsibilities and accountabilities

Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.

Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.

Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.

Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.

Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.

Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.

Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.

Participate in team meetings and collaborative projects that help improve sales processes and overall performance.

Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.

Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.

What you’ll bring

Post-secondary degree (preferably in business or a related field)

1-2 years of experience successfully managing client relationships and driving revenue growth through upselling

Very strong time management and organizational skills

Very strong verbal and written communication skills

Outgoing and personable nature with a sales driven attitude, strong team player

Ability to thrive in a dynamic, fast-paced environment that changes constantly

Additional preferred qualifications

SaaS (or Technology) sales experience

Experience working with a global client base

Strong MS Office skills – primarily Excel and PowerPoint

Fluency in additional languages

Experience working with industry tools such as Salesforce

Technologies we use

AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?

What we offer

Fully remote-first work with flexible work arrangements 🏡

Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘

New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦

Endless opportunity for career growth and internal mobility 🌱

Employee driven DE&I programs 🫶

Who are we?

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach, Absorb empowers businesses to align learning with strategic goals, driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized, scalable, and engaging learning experiences for employees, customers, and partners worldwide. Trusted by over 3,300 organizations and 34 million users, Absorb is redefining the future of workplace learning through cutting-edge AI, seamless integrations, and an unwavering commitment to innovation. We empower learners to enrich their lives, workplaces and communities.