Store Manager

Pasadena, CA

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.

In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.

As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.

About the team

Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.

About the role

As Store Manager, you create an exceptional customer experience while keeping daily operations running smoothly. You lead a high-performing, engaged team and ensure the store operates efficiently. You collaborate with other stores and departments to solve problems, drive improvements, and set your team up for success. As a Rothy’s brand ambassador, you enthusiastically bring the mission and values to life for our customers, employees, and community.

What you’ll do

Team Leadership (35%)

Proactively recruit, hire, onboard and develop a strong store team

Develop team members through in-the-moment feedback, regular floor observations, and consistent 1:1 check-ins

Maintain a high performance standard by training the team on all SOPs, service expectations, selling skills, and Rothy's product knowledge

Lead the Division of Responsibility (DOR) program with your leadership team

Ensure consistent execution of the Manager on Duty (MOD) program by setting clear expectations, reinforcing accountability, and regularly reviewing performance to deliver seamless customer and employee experience

Coach for high performance and manage employee relations concerns in partnership with your supervisor and the People Team

Create a positive and motivating team culture by actively identifying and acting on engagement opportunities

Customer Experience (50%)

Lead and model Rothy’s Experience through exceptional service and selling from the sales floor, ensuring the team is fully service-certified and actively coaching, training, and inspecting behaviors to uphold brand standards

Build customer loyalty through effective clienteling, working together with the team to strengthen long term relationships

Be the store's expert on brand and product knowledge, ensuring the team confidently shares our style, fit, quality, and sustainability story

Drive sales and key performance indicators by setting clear goals, celebrating wins, and holding the team accountable through daily coaching

Plan and execute in-store events and activations that grow brand awareness, connect with the local community, and drive sales

Ensure all presentation touchpoints including visual merchandising, cleanliness, and dress code consistently reflect brand standards and optimize the in-store experience

Operational Excellence (15%)

Plan and execute weekly, monthly, and annual business strategies to hit sales growth and profit goals

Manage payroll, staffing, scheduling, and store expenses to meet business goals

Oversee inventory processes including receiving, processing, damages, and stock accuracy