About Plaud Inc.

Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 3,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company. With ISO 27701, GDPR, SOC 2 Type II, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

To learn more about Plaud, please visit https://www.plaud.ai and follow along on Instagram, X, Facebook, Linkedin, and YouTube.

Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.

Define the next-gen paradigm for human-AI interaction.

Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

Work with passionate teammates who value innovation, collaboration, and customer success.

Grow your career in a culture that champions continuous learning and fast career development.

Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

About the Role

We're looking for an IT Support Engineer to provide hands-on IT support to our US employees. You'll own the day-to-day work: solving technical issues, onboarding and offboarding employees, managing hardware, and keeping our offices running smoothly. You'll be part of a global IT team that works across the US and APAC.

This role goes beyond working a ticket queue. Our core IT systems are cloud-based platforms for identity, device management, and service delivery, and the whole company depends on them. You'll help administer, improve, and automate them. If you want to grow toward systems administration and help shape how IT scales as we grow, this is the place to do it.

What you will do

Support and operations

Be the first point of contact for IT requests, in person, over chat, and through our service desk

Troubleshoot hardware, software, accounts, access, networking, and peripherals, and escalate when needed

Handle onboarding from start to finish: provisioning accounts, preparing and deploying laptops, granting access, and running the first-day IT orientation

Handle offboarding: removing access on time, recovering devices, and transferring data

Track hardware inventory, purchasing requests, and the device lifecycle

Support conference rooms, AV, printers, and office networks

Core systems and process

Help administer our identity and access management platform: SSO, MFA, and the user lifecycle

Help manage our macOS and Windows device fleet through MDM: enrollment, configuration, app deployment, patching, and compliance

Build and refine service desk workflows, automations, and the self-service catalog

Write and update knowledge base articles, runbooks, and standard procedures

Help standardize IT practices across our offices

Skills, qualifications and experience we look for

Required

1–3 years of experience in IT support, help desk, or desktop support

Strong troubleshooting skills on both macOS and Windows

Experience administering a SaaS productivity suite such as Google Workspace or Microsoft 365

Familiarity with a ticketing or ITSM system

Clear, friendly communication with people at any technical level

Comfortable with ambiguity: able to work on your own, prioritize many requests at once, and follow through

Organized and careful with documentation and asset tracking

Curious about AI and comfortable using AI tools in your day-to-day work

Nice to have

Hands-on time with an identity provider such as Okta, Entra ID, or JumpCloud

Exposure to MDM or endpoint management platforms such as Jamf, Kandji/Iru, or Microsoft Intune