As Chain Account Manager, you will own and develop a portfolio of strategic hotel chain partnerships within your region.

Your role goes beyond managing individual hotel properties. You will work with hotel chain headquarters and senior commercial stakeholders to strengthen the overall partnership, increase corporate business across the chain’s portfolio and improve the availability, competitiveness and bookability of hotel content on the HRS platform.

You will combine strategic relationship management, commercial development and data-driven performance management. Based on partner priorities, customer demand and portfolio performance, you will develop joint account plans and translate them into measurable initiatives across the relevant hotel properties.

Acting as the central interface between HRS and your hotel chain partners, you will collaborate closely with Enterprise Sales, Procurement, Product and Operations. Reporting to the Director of Sales for Hotel Solutions, you will play a key role in growing partner revenue and delivering a strong experience for both hotel chains and HRS corporate customers.

YOUR MISSION

Strategic account ownership

Take end-to-end ownership of a portfolio of regional and international hotel chain partners

Build trusted, long-term relationships with decision-makers at hotel chain headquarters and regional leadership level

Develop a deep understanding of each partner’s commercial priorities, organizational structure, portfolio and growth strategy

Create and execute joint account plans with clear commercial objectives, initiatives and success measures

Lead regular strategic business reviews and ensure consistent follow-through on agreed actions

Commercial growth

Grow corporate business and revenue across the hotel chain portfolio

Identify commercial opportunities based on corporate customer demand, partner priorities and portfolio performance

Position relevant HRS products and platform solutions, clearly articulating their value for the hotel chain

Develop initiatives that improve the chain’s participation and performance within corporate hotel programs

Support commercial negotiations and translate agreements made at chain level into effective implementation across relevant properties

Performance management

Monitor key performance indicators across the chain portfolio, including availability, bookability, competitiveness, production, compliance and revenue contribution

Analyze data from multiple sources and translate findings into clear commercial recommendations

Identify performance gaps, prioritize improvement opportunities and agree corrective actions with the partner

Track progress against account plans and provide transparent visibility into results, risks and next steps

Cross-functional execution

Represent hotel chain priorities and requirements within HRS

Collaborate with Enterprise Sales, Procurement, Product and Operations to align corporate customer demand with partner capabilities

Coordinate the implementation of commercial initiatives across internal teams and participating hotel properties

Support partners in using relevant HRS systems, applications and processes effectively

Maintain accurate account, activity and performance information in the CRM

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

Relevant experience

Proven experience in strategic account management, key account management, solution selling or business development in a B2B environment

Experience managing complex commercial relationships with multiple stakeholders and organizational levels

Demonstrated success in developing accounts, identifying growth opportunities and delivering measurable commercial results

Experience in hospitality, travel technology, hotel distribution or a related industry is a strong advantage

Previous experience working with hotel chains, hotel groups or multi-property organizations is particularly relevant

Commercial and analytical capability

A strong commercial mindset and the ability to balance partner value with business outcomes